Apprenticeship Case Study – Level 3 Business Administration

Apprentice – Galleon Supplies Ltd

Why did you decide to do an apprenticeship?

I decided to do an apprenticeship as I wanted to earn whilst being able to gain some experience at the same time.

What can you do now that you couldn’t do before the apprenticeship?

I can now confidently speak to customers on the phone and process purchase orders.

What have been the highlights?

My highlights have been everything here as I’ve learnt a lot, however, I would say having an important responsibility in my job role has been one of my highlights as I manage the sales email address.

How has the apprenticeship changed things for you?

It has helped me figure out what I would like to do in the future and how I can use my experience going forward.

Has the apprenticeship met your expectations?

Yes, I believe I have learnt more than expected.

Has it impacted the business you work for?

Yes, as It has organised everyone’s job role and with my project, it has put in place a return process that works, and we can keep on top of.

Liarna Nichols – Office Apprentice, Galleon Supplies Ltd  

Managers comments:

We have been very pleased with the whole apprenticeship process and how it has been managed by Absolute Works. This is Galleon Supplies first involvement with apprenticeships and Liarna has conducted herself in a mature and professional manner. Liarna did struggle with the OTJT and the amount required but once we overcame this the apprenticeship program has been thorough, informative and helped Liarna build the necessary skills to embark upon a full time office/business position.

As an employer we would be receptive to look at apprenticeships again in the future.

Well done to Liarna and thank you to Debbie(trainer/assessor) for her enthusiastic, reassuring guidance through the whole process

Jason Caddy  – General Manager, Galleon Supplies Ltd

If you want to find out more please do not hesitate to contact a member of the Apprenticeship Team on 03332005153 or use our online contact form which can be found here.