Privacy Policy

About This Privacy Policy

In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’. You can get hold of us in any of the following ways:

(a) by phoning us on 0333 200 5153;
(b) by e-mailing us at info@absoluteworks.co.uk; or
(c) by writing to us at our registered office address as above.

We take the privacy, including the security, of personal information we hold about you  seriously. This privacy notice is designed to inform you about how we collect personal  information about you and how we use that personal information. You should read this  privacy notice carefully so that you know and can understand why and how we use the  personal information we collect and hold about you.

We do not have a Data Protection Officer, but if you have any questions about this privacy  notice or issues arising from it then you should contact Amy Martin, who is responsible for  matters relating to data protection at our organisation, including any matters in this privacy  notice. You can contact them using the details set out above.

Absolute Works collects the following data

* Identity Data including, first name, maiden name, last name, username or similar  identifier, marital status, title, date of birth and gender.

* Contact Data including billing address, delivery address, email address and telephone  numbers.

* Financial Data including bank account and payment card details.

* Transaction Data including details about payments to and from you and other details  of products and services you have purchased from us.

* Technical Data including internet protocol (IP) address, your login data, browser type  and version, time zone setting and location, browser plug-in types and versions,  operating system and platform and other technology on the devices you use to  access this website.

* Profile Data including your username and password, purchases or orders made by  you, your interests, preferences, feedback and survey responses.

* Usage Data including information about how you use our website, products and  services.

* Marketing and Communications Data including your preferences in receiving  marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for  any purpose. Aggregated Data may be derived from your personal data but is not  considered personal data in law as this data does not directly or indirectly reveal your  identity. For example, we may aggregate your Usage Data to calculate the percentage of  users accessing a specific website feature.

However, if we combine or connect Aggregated  Data with your personal data so that it can directly or indirectly identify you, we treat the  combined data as personal data which will be used in accordance with this privacy notice.

How do we collect your data? 

You directly provide Absolute Works with most of the data we collect. We collect data and process data through:

* Direct interactions – You may give us your Identity, Contact and Financial Data by  providing contact details via business cards, filling in forms or by corresponding with us by post, phone, email or otherwise. This includes, but is not limited to, personal  data you provide when you:

❖ apply for our products or services; 
❖ create an account on our website; 
❖ subscribe to our service or publications; 
❖ request marketing to be sent to you; 
❖ enter a competition, promotion or survey; or 
❖ give us some feedback. 
❖ Use or view our website via your browser’s cookies. 
❖ analytics providers such as Google based outside the EU; 
❖ advertising networks based inside OR outside the EU; and
❖ search information providers based inside OR outside the EU]. 
❖ Contact, Financial and Transaction Data from providers of technical, payment and  delivery services based inside OR outside the EU. 
❖ Identity and Contact Data from data brokers or aggregators based inside OR outside the EU. 
❖ Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

How will we use your data?

Absolute Works we will only use your personal data when the law allows us to. Most  commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into  with you.

Where it is necessary for our legitimate interests (or those of a third party) and your  interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other  than in relation to sending third party direct marketing communications to you via email or  text message. You have the right to withdraw consent to marketing at any time by  contacting us as per the details above.

We may have to share your personal data Internal Third Parties i.e. contractors in order that  we may perform the contract that we are about to enter or have entered into with you.

We may also share your personal information with Third parties to whom we may choose to  sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to  acquire other businesses or merge with them. If a change happens to our business, then the  new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in  accordance with the law. We do not allow our third-party service providers to use your  personal data for their own purposes and only permit them to process your personal data  for specified purposes and in accordance with our instructions. Third parties include Google, Mailchimp, Facebook.

If you agree, Absolute Works will share your data with our partner companies so that they  may offer you their products and services.

When Absolute Works processes your order, it may send your data to, and also use the  resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Absolute Works has put in place appropriate security measures to prevent your personal  data from being accidentally lost, used or accessed in an unauthorised way, altered or  disclosed. In addition, we limit access to your personal data to those employees, agents,  contractors and other third parties who have a business need to know. They will only  process your personal data on our instructions and they are subject to a duty of  confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will  notify you and any applicable regulator of a breach where we are legally required to do so.

Absolute Works will only retain your personal data for as long as necessary to fulfil the  purposes we collected it for, including for the purposes of satisfying any legal, accounting, or  reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount,  nature, and sensitivity of the personal data, the potential risk of harm from unauthorised  use or disclosure of your personal data, the purposes for which we process your personal  data and whether we can achieve those purposes through other means, and the applicable  legal requirements.

Marketing

Absolute Works would like to send you information about products and services of ours that  we think you might like.

We strive to provide you with choices regarding certain personal data uses, particularly  around marketing and advertising. We have established the following personal data control mechanisms:

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on  what we think you may want or need, or what may be of interest to you. This is how we  decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from  us or purchased goods or services from us or if you provided us with your details through  Direct Interactions in each case, you have not opted out of receiving that marketing.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Absolute Works from contacting you for marketing  purposes. If you no longer wish to be contacted for marketing purposes, you can make a  request by contacting us at any time.

What are your data protection rights?

Absolute Works would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Absolute Works for copies of your  personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Absolute Works correct any  information you believe is inaccurate. You also have the right to request Absolute Works to  complete the information you believe is incomplete.

The right to erasure – You have the right to request that Absolute Works erase your  personal data, under certain conditions.

The right to restrict processing – You have the right to request that Absolute Works restrict  the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing  of your personal data, under certain conditions. 
The right to data portability – You have the right to request that Absolute Works transfer  the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise  any of these rights, please contact us at our email as per the How to contact us section  below.

Cookies

How will we use your data?

Absolute Works we will only use your personal data when the law allows us to. Most  commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into  with you.

Where it is necessary for our legitimate interests (or those of a third party) and your  interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other  than in relation to sending third party direct marketing communications to you via email or  text message. You have the right to withdraw consent to marketing at any time by  contacting us as per the details above.

We may have to share your personal data with Internal Third Parties i.e. contractors in order that  we may perform the contract that we are about to enter or have entered into with you.

We may also share your personal information with Third parties to whom we may choose to  sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to  acquire other businesses or merge with them. If a change happens to our business, then the  new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in  accordance with the law. We do not allow our third-party service providers to use your  personal data for their own purposes and only permit them to process your personal data  for specified purposes and in accordance with our instructions. Third parties include Google, Mailchimp, Facebook.

Privacy policies of other websites

Changes to our privacy policy

How to contact the appropriate authority

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us.