Family Business Awards: Service Excellence

Posted On: 18th November 2019

18th November 2019

PRESS RELEASE

Absolute Works receives ‘Special Highly Commended’ for Service Excellence in the prestigious Midlands Family Business Awards

Absolute Works has received the ‘Special Highly Commended’ Award in the 2019 Midlands Family Business Awards, for the Service Excellence category.

The awards were handed out at the 10th Midlands Family Business Awards – a prestigious black-tie awards ceremony on 7 November, held at the King Power Stadium in Leicester.

12 winners, 21 highly commended and 1 special highly commended were selected from 51 finalists, showcasing the most impressive, talented and innovative family-owned businesses across the region.

To reach the winning and highly commended spots, finalists met with and presented to an independent judging panel – led by a family business leader, industry expert and category sponsor.

The Service Excellence Award recognises family businesses that can demonstrate how a clear focus on service has had a positive impact on both the business and its customers. The judges were so impressed with Absolute Works commitment to service they requested the organisers give a ‘Special Highly Commended’ award, not normally included.

The independent judging panel looked for evidence of how investment in service excellence had a positive impact on the business and customers, how service compares to the industry standard and how it helps to differentiate the business. They also saw how family values and family members drive and support the commitment to service excellence, how service standards are evaluated and monitored. Also important to the panel were the future for the business, how the business will maintain a commitment to service excellence and how family members will be involved.

Attended by over 350 guests – including awards finalists, independent judges and sponsors – the awards were bigger than ever as attendees celebrated not just the achievements of the family businesses but also the milestone of the awards; reaching its tenth year of championing family businesses.

“It was wonderful to be part of such a prestigious and well organised event that celebrates and supports the many successful family businesses that are in the Midlands. We were delighted to be give this special Highly Commended Award for Service Excellence which is an area that lies at the heart of our business. It was fantastic to have our team recognised for their hard work and expertise.” Joy May, CEO Absolute Works

Organised and backed by The Wilson Organisation – a Nottingham-based, third-generation family business – the annual not-for-profit Midlands Family Business Awards celebrate and recognise the success, achievements and innovations of family-run businesses and raise funds for local charities.

Group Managing Director of The Wilson Organisation, Charlotte Perkins, said: “Being the only independent and not for profit awards of its kind, the Midlands Family Business Awards has a sole focus on celebrating and showcasing the hugely positive impact our regions’ family businesses have on our economy by supporting those companies and building communities of like-minded professionals.

“It is always a pleasure to meet and learn about the many incredible businesses across the midlands and our judging panels truly had their work cut out this year thanks to the sheer quality of entries. A huge well done to all those who have been successful tonight – both winners and highly commended– the achievements of your businesses are very impressive and the awards will hopefully be a lasting reminder of that.”

ENDS

Notes to editors

Absolute Works

Absolute Works offer expert HR and Employment Law support and advice to SMEs across the UK. We area an award winning, family run company that pride themselves on having delighted clients. https://absoluteworks.co.uk/

The Wilson Organisation

The Wilson Organisation is a third-generation family business and UK top 100 Insurance Broker and Financial Adviser, providing professional insurance, financial and risk management solutions to businesses and individuals across the Midlands and the UK. Based in Nottingham, the business is run by sisters Charlotte Perkins and Annabel Prow, who are the driving force behind the Midlands Family Business Awards. https://www.wilorg.com/

Midlands Family Business Awards

The Wilson Organisation launched the Midlands Family Business Awards as a not-for-profit initiative in 2010 and are proud to be celebrating the 10th Anniversary of the Awards in 2019. They remain the region’s only independent initiative dedicated to celebrating and recognising the success, achievements and innovations of family run and owned businesses. Through the Awards, Wilsons aims to create an ethical, supportive and friendly community for the Midlands’ family businesses and raise funds for charities throughout the Midlands. http://www.familybusinessawards.co.uk/